How to Install and Uninstall otrs-itsm Package on openSUSE Leap

Last updated: November 07,2024

1. Install "otrs-itsm" package

Please follow the steps below to install otrs-itsm on openSUSE Leap


    
        
            $
        

        
            
                sudo zypper refresh
            
                    
    
    Copied


    
        
            $
        

        
            
                sudo zypper install
            
                        
                otrs-itsm
            
                    
    
    Copied

2. Uninstall "otrs-itsm" package

This tutorial shows how to uninstall otrs-itsm on openSUSE Leap:


    
        
            $
        

        
            
                sudo zypper remove
            
                        
                otrs-itsm
            
                    
    
    Copied

3. Information about the otrs-itsm package on openSUSE Leap

Information for package otrs-itsm:
----------------------------------
Repository : Main Repository
Name : otrs-itsm
Version : 6.0.30-bp155.2.40
Arch : noarch
Vendor : openSUSE
Installed Size : 577.1 MiB
Installed : No
Status : not installed
Source package : otrs-6.0.30-bp155.2.40.src
Upstream URL : https://community.otrs.com/
Summary : ITIL focused IT service management
Description :
OTRS::ITSM implements ITIL focused IT service management.
You need a OTRS 6.0.30 (http://otrs.org/) installation.
Make sure your database accepts packages over 5 MB in size. A MySQL database
for example accepts packages up to 1 MB by default. In this case, the value for
max_allowed_packet must be increased. The recommended maximum size accepted is
20 MB.
for INSTALL see INSTALL-6.ITSM
please see README.itsm for further details, which comes with otrs package
Required OTRS::ITSM modules can be found under /srv/otrs/itsm
Authors list: see CREDITS