Complete Guide: Installing otrs on Ubuntu 16.04 LTS (Xenial Xerus) 2025

1. Install "otrs" package

Please follow the guidance below to install otrs on Ubuntu 16.04 LTS (Xenial Xerus)


    
        
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                sudo apt update
            
                    
    
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                sudo apt install
            
                        
                otrs
            
                    
    
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2. Uninstall "otrs" package

Please follow the guidelines below to uninstall otrs on Ubuntu 16.04 LTS (Xenial Xerus):


    
        
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                sudo apt remove
            
                        
                otrs
            
                    
    
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                sudo apt autoclean && sudo apt autoremove
            
                    
    
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3. Information about the otrs package on Ubuntu 16.04 LTS (Xenial Xerus)

Package: otrs
Priority: optional
Section: universe/web
Installed-Size: 206
Maintainer: Ubuntu Developers
Original-Maintainer: Patrick Matthäi
Architecture: all
Source: otrs2
Version: 5.0.7-1
Depends: otrs2
Filename: pool/universe/o/otrs2/otrs_5.0.7-1_all.deb
Size: 3066
MD5sum: 9247ed66a758a80d79768e7078b06e93
SHA1: 8a8ff6cc92ae217d4609df774262f3ce8e6aa540
SHA256: 02639e8c157fa58b7c3ff7135dfeeaed7c6c06672ea0c3ed2faf07ab8af7e956
Description-en: Open Ticket Request System (OTRS 5)
OTRS is an Open source Ticket Request System (also well known as
trouble ticket system) with many features to manage customer telephone
calls and e-mails. The system is built to allow your support, sales,
pre-sales, billing, internal IT, helpdesk, etc. department to react
quickly to inbound inquiries.
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This package depends on the otrs2 5.x series package.
Description-md5: 8e0a7b6c0c591bed07ede62404238eb1
Homepage: http://www.otrs.org
Bugs: https://bugs.launchpad.net/ubuntu/+filebug
Origin: Ubuntu